Shipping & Returns

Postage and Packing

Postage rates are as follows:-
UK - £3.50 per order
Europe - £7.00 per order
Rest of World - £10.00 per order

Postal insurance can be purchased as an optional extra, please click HERE or go to the 'services' page from the home page of our web site to find the additional postage fees should you wish to add them yourself, otherwise we will send you a payment request before dispatch for the extra postage if deamed necessary. Please be aware that if your order is valuable/or particulalry heavy we may require an additonal postage insurance payment. We will try to avoid this in most circumstances, however, in order to keep our postage fees low we may have to make this additional charge when required. This will not normally be more than an additional £7.00 maximum for retail customers who's orders are in excess of £49 GBP within the UK and Northern Ireland for International buyers it will be £9.00. Any additional costs over these amounts will be met by us, as is frequently the case. Any additional postage for trade orders will be calculated on an individual basis by both  value and weight. We will try to offset as much of the additional costs of postage ourselves, however, for the security of your order and out of courtesy please bear these details in mind when ordering. Please also be aware that these detail on apply to standard kit orders, for any doll house or shop kit order please note that an additional £7.50 delivery charge applies at all times. You will be invoiced for this seperately to our standard £3.00 postal fee charged at checkout. We cannot post doll house kits outside of the UK. I am sure you will appreciate that these particular items costs quite a lot to deliver and we will subsidise the cost as much as possible. If you purchase a basement and/or plinth at the same time as a shop or house kit we only charge this additional fee ONCE

Please note: If you are purchasing magazines from overseas and you wish to add more than one of any magazine to your order there will be an additional postage charge as the postage in the UK has doubled since April 1st 2012 and is set to increase again in April 2013 and the magazines are very heavy, an example being that it cost £9.89 to post x 2 magazines to any international destination outside of the EU. If you also purchase any of our kits with your magazines we are able to subsidise the cost of the additional postage but not for magazines only as we make very little from the sale of dollhouse magazines, they are simply our way of offering you a wider range of products, Thank you for your understanding Lorraine Cooper

Delivery and Returns

We aim to dispatch all orders within 3-5 working days. If you are not totally happy with your order from us, you have 14 days to contact us to arrange for a refund or exchange of products. Please ensure that you keep the product and all packing to return.

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